Elevating Your Customer Experience
Midsize and regional banks often use their community ties as a cornerstone of their brand. Whether it’s through community donations or boots on the ground at community events, demonstrating that they’re more tied to their community than big box banks is how they attract new customers. And there are plenty of people who want that … Keep reading “Elevating Your Customer Experience”
The Need to Innovate International Payments
Traditional FX Payments If your company is seeking to set up shop or expand their footprint overseas, we know that currency and treasury can be tough and sometimes necessary evils in those goals. Like most antiques stashed away in an attic or basement (dad you’re an expert here), businesses and processes that don’t innovate are … Keep reading “The Need to Innovate International Payments”
Simplicity and the Customer Experience
I recently listened to an episode of the Banking Transformed podcast with Jim Marous. This particular episode, Creating Loveable Experiences Through Innovation Simplicity with guest Jin Kang Moller, previous vice president of customer experience at OCBC Bank, discussed this idea that simplicity lies at the heart of innovation. Consumers today want to engage with businesses … Keep reading “Simplicity and the Customer Experience”
Make an Impact
Why Making an Impact is important for Fintech companies One of the most important things we discuss at PayRecs is how we can make an impact. I’ve mentioned in previous posts (link to elevating post) that one of the ways we implement the idea of innovation is to ensure that every feature, product update and … Keep reading “Make an Impact”
Innovation is an Ideology
Innovation is an Ideology Fintechs and tech companies love to talk about innovation. “Look at this idea! It’s so innovative!” “We want to help banks and credit unions be more innovative.” “Innovation is key to survival.” We started documenting our brand when our Director of Marketing, Katlynn, came on board. We obviously wanted to outline … Keep reading “Innovation is an Ideology”
Creating Identity Literacy
Creating Identity Literacy A while back, I listened to an episode of the Wharton Fintech podcast where they discussed this idea of creating more identity literacy for FI customers. And it’s an interesting concept because, we don’t think about being literate, defined here as knowledgeable or having an understanding of identity, when it comes to … Keep reading “Creating Identity Literacy”